Guest Delight Associate

Job Description

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

What You’ll Do

• Provide outstanding customer support through phone, chat, and email, ensuring a seamless experience.
• Address and resolve visa-related inquiries and concerns promptly and professionally.
• Maintain an in-depth understanding of Atlys' products and services to assist customers effectively.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Accurately document customer interactions in the CRM system to maintain data integrity.
• Follow up with customers to confirm issue resolution and ensure satisfaction.
• Identify and contribute to process improvements that enhance customer experience and operational efficiency.
• Stay updated on visa policies, travel regulations, and Atlys' evolving product offerings.
• Utilize customer support tools and software to optimize response times and service quality.
  
  

Who You Are

• Experience: Minimum 6 months in a customer-facing role, preferably in travel, visa services, or a similar field.
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Problem-Solving: A proactive approach to resolving customer issues with efficiency and empathy.
• Customer-First Mindset: High level of ownership, patience, and professionalism when handling diverse inquiries.
• Tech-Savvy: Comfortable using CRM systems and customer support tools.
• Flexibility: Willing to work rotational shifts and rotational week offs (5 days a week, 10-hour shifts with a 1-hour break).
• Detail-Oriented: Strong organizational skills to ensure accurate documentation and issue tracking.
• Persuasive & Supportive: Ability to guide and assist customers confidently throughout their visa journey.
  
  

Why Join Us?

• Be part of a fast-growing company that is reshaping global travel.
• Work with a team of passionate and talented individuals.
• Gain valuable experience in the travel and immigration industry.
• Competitive salary and benefits.
• Opportunity to grow and advance within the company.
  
  

If you’re passionate about helping travelers and excited about building a more connected world, we’d love to have you on board. Join us in simplifying global travel—one visa at a time!

Apply now and be part of the Atlys revolution!