GTPL Hathway - L1 Network Operation Support Engineer - Monitoring Tools
GTPL Hathway Ltd.
Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Key Responsibilities
- Perform configuration and troubleshooting of network devices including VLAN, STP, VTP, EtherChannel
- Monitor network performance and respond promptly to alerts and incidents using network monitoring and ticketing tools
- Troubleshoot LAN/WAN, Wi-Fi, VPN, and GPON network (OLT and ONT) issues
- Assist in network device configuration under supervision and escalate unresolved issues to senior teams or vendors
- Document incidents, troubleshooting steps, resolutions, and update standard operating procedures (SOPs)
- Manage RMA processes for hardware issues diagnosed during support
- Participate in network design discussions and capacity planning activities
- Travel to customer sites as required to resolve support requests
- Hands-on experience with switching protocols: VLAN, STP, VTP, EtherChannel
- Strong understanding of routing protocols, IP addressing, and subnetting
- Experience with GPON network devices including basic configuration and troubleshooting of OLT and ONT
- Good knowledge of TCP/IP, DNS, DHCP, NAT
- Familiarity with network security concepts such as ACLs, VPNs, and firewalls
- Proficient with network monitoring tools and ticketing systems
- Experience with packet analyzers like Wireshark is a plus
- Ability to work in rotational shifts (NOC role)
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