GSOC operator

Job Introduction:

Post Name: Global Safety Operation Center (GSOC) Operator ( Control Center Operator)

Post Details:

Description: GSOC Operator

Locations: Workday India

Pune India

Hours: 0700 to 0700 Monday to Sunday

Objective

These General Post Orders are applicable to all contract safety & security personnel supporting

Global Safety Operation Center (GSOC) Operator duties for Workday Inc. These rules must be followed to ensure proper execution of post specific job functions. All personnel supporting GSOC Operator duties for Workday Inc. must thoroughly read, review, understand, adhere to and execute their duties to these standards at all times.

Arrival on Duty

• Arrive on time for start of shift in the right uniform, ready to assume your post
• Attend shift passdown brief at the Global Safety Operation Center (GSOC); ask questions where clarification is needed
  
  

Deployment to Assigned Post

• Inspect all post equipment where applicable to ensure equipment is operational and accounted for;i.e. GSOC high dollar electronic assets, radios, keys, access control badges
• Report any equipment inspection deficiencies to the client leadership team immediately
• After completing passdown brief and shift inspection, relieve the offgoing GSOC Operator and assume the assigned post
  
  

GSOC Operator Duties

• Ensure all third party software solutions used by the GSOC are opened,
  
  

operational, and being monitored where applicable, or ready for use where applicable

• Ensure all access control and camera monitoring tools are opened, operational and being monitored
• Investigate all alarm activity and dispatch foot patrol as need to follow up on alarm events or suspicious activity as observed via the surveillance system
• Dispatch foot & vehicle patrol to support request received by the GSOC; i.e. escorts, drop offs, etc.
• Notify police for any reports of verified suspicious activity or crimes in progress, as well as notify client leadership for situational awareness and further guidance
• Notify emergency medical services when notified of medical emergencies occurring on campus and execute client guidance as outline in standard operating procedures relative to medical emergencies
• Monitor all incoming electronic notifications received related to intelligence reports generated by third party software solution (Dataminr, NC4, OSAC, Egencia) to understand and escalate risk related concerns to impacted personnel, site
  
  

coordinators, or client leadership, within the framework of establish standard

operating procedures

• As directed and at the guidance of site leadership, send mass notifications via Workday’s mass notification system
• Dispatch personnel to support medical and fire life safety incidents within the framework of Workdays WERC & Life Safety program as well as standard
  
  

operating procedures

• Provide ad hoc support to physical security request from the client as directed
• Fulfill special projects as assigned by client leadership team & the Site Manager
• Understand an execute all post specific task as they occur within the framework of guidance established in post specific standard operating procedures and
  
  

departmental playbooks

• Shall make sure to track/record women employee’s late-night travelling.
  
  

Highly Preferred Qualifications

• 1-2 years of experience working in one or more of the following environments:
• Commercial or Corporate security environments involving 24/7 monitoring and escalation processes.
• Security/Emergency/Response based dispatch/operations centre services involving direct interaction with callers and dispatched personnel.
• Customer service and/or call centre
• Ability to effectively use or learn computer systems in the following areas: General
  
  

Job Responsibility:

The Ideal Candidate: