GSA- HOUSEKEEPING (CAMPUS PLACEMENT)

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a dedicated and detail-oriented Guest Services Associate (GSA) - Housekeeping to join our team in Mumbai, India. As a GSA - Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.

• Maintain impeccable housekeeping standards in all areas of the hotel, including guest rooms, public spaces, and executive offices
• Ensure the proper usage and security of departmental master keys and other keys to safeguard guest and hotel property
• Consistently achieve and maintain cleanliness standards in assigned guest rooms to provide the highest level of guest satisfaction
• Remain alert, courteous, and helpful to guests and co-workers at all times
• Clean and prepare guest rooms, public areas, and other assigned spaces efficiently and thoroughly
• Report any maintenance issues or safety hazards to the appropriate department promptly
• Manage inventory of cleaning supplies and report shortages to supervisors
• Assist with special requests from guests and address their concerns in a timely manner
• Collaborate with other departments to ensure seamless guest experiences
• Adhere to all safety and hygiene protocols as per hotel standards and local regulations
  
  

Qualifications

• Hotel Management Degree or Diploma (preferred)
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Physical stamina and ability to stand, walk, and perform repetitive tasks for extended periods
• Proficiency in English, both verbal and written
• Flexibility to work in shifts, including weekends and holidays
• Basic computer skills for record-keeping and communication
• Knowledge of cleaning techniques, products, and safety procedures
• Ability to work efficiently and manage time effectively
• Strong teamwork and collaboration skills
• Familiarity with local health and safety regulations (preferred)
• Adaptability and willingness to learn new skills and procedures