GSA Front Office

Accor


Date: 2 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Front Office Operation

  • Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
  • Check that all Front Office employees report to work punctually and are well groomed before each of their shift
  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
  • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
  • Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Liaise with Finance Department to ensure that credit procedures are properly carried out
  • Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
  • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
  • Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
  • Handle all guest correspondences and ensure prompt follow-ups
  • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

  • Interview, select and recruit Front Office employees
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Prepare detailed induction programs for new employees
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Bachelor in Hospitality

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Scientist - Artificial Intelligence/Machine Learning

HIC Global Solutions, Coimbatore, Tamil Nadu
2 weeks ago
Key Responsibilities Develop and deploy ML/NLP models using Python and FastAPI Work with Hugging Face and OpenAI models to build real-world applications Design and implement scalable data pipelines with CI/CD practices Containerize applications using Docker and manage version control via Git Apply OOPs principles to build modular, maintainable, and production-ready codeRequired Skills Strong programming skills in Python and SQL Expertise...

Technical Lead - L1

Wipro, Coimbatore, Tamil Nadu
2 weeks ago
Job description:Job Description Role PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.   ͏ DoOversee and support process by reviewing daily transactions on performance parametersReview performance dashboard and the scores for the teamSupport the team in improving performance parameters by...

Project Manager/Scrum Master

Infosys, Coimbatore, Tamil Nadu
2 weeks ago
Primary skills:Agile Coach->Agile Management (Agile),Project management,Scrum MasterA day in the life of an Infosys Equinox employee: As part of the Infosys Equinox delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. Primary skills:Process-Development Methodology-Infosys Global Agile,Scrum...