General Manager - Operations

Job Summary

We are seeking an experienced General Manager - HC with 16 to 18 years of experience to join our team. The ideal candidate will have expertise in Accounts Receivable and a strong background in Revenue Cycle Management Provider Calling and Accounts Receivables. This is a work-from-office position with night shifts. No travel is required.

Responsibilities

• Lead the Accounts Receivable team to ensure timely and accurate processing of invoices and payments.
• Oversee the Revenue Cycle Management process to maximize revenue and minimize losses.
• Provide guidance and support to the Provider Calling team to ensure effective communication with healthcare providers.
• Develop and implement strategies to improve the efficiency and effectiveness of the Accounts Receivables process.
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to ensure seamless integration of Accounts Receivable processes with other business functions.
• Ensure compliance with all relevant regulations and company policies.
• Conduct regular performance reviews and provide feedback to team members to support their professional development.
• Manage the resolution of complex billing and payment issues in a timely manner.
• Develop and maintain strong relationships with key stakeholders including healthcare providers and insurance companies.
• Prepare and present regular reports on Accounts Receivable performance to senior management.
• Stay up-to-date with industry trends and best practices to ensure the company remains competitive.
• Drive continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Accounts Receivable function.
  
  

Qualifications

• Must have a strong background in Accounts Receivable with at least 16 years of experience.
• Should possess extensive knowledge of Revenue Cycle Management and Provider Calling.
• Must have experience in managing large teams and driving performance improvements.
• Should have excellent communication and interpersonal skills.
• Must be able to work night shifts and be comfortable with a work-from-office model.
• Should have a proven track record of developing and implementing successful strategies to improve Accounts Receivable processes.
• Must be detail-oriented and able to manage multiple priorities effectively.
• Should have strong analytical skills and the ability to interpret complex data.
• Must be proficient in using relevant software and tools for Accounts Receivable management.
• Should have a strong understanding of relevant regulations and compliance requirements.
• Must be able to work collaboratively with other departments and stakeholders.
• Should have a proactive approach to problem-solving and be able to think strategically.
• Must be committed to continuous learning and professional development.
  
  

Certifications Required

Certified Revenue Cycle Representative (CRCR) Certified Accounts Receivable Professional (CARP)