Fulfilment Operations Team Leader

WHO YOU ARE
As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance.
You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
You should have a university degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role and 1-2 years of experience in leading people with proven record of successful leadership delivering both business result and people development. You should have proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback. You should have a business-minded approach with a clear customer focus and ability to meet agreed budgets and goals and an ability to implement structural way of working within the area of responsibility.
You should be able to lead based on performing and delivering while learning and developing and to inspire and engage others while being business-minded and having a customer centric approach. You should possess the ability to deliver the results when dealing with the unknown in a constantly changing omnichannel environment and to build trust and communicate in a clear and targeted way with different people in various situations. You should be able to manage a high-volume and vibrant omnichannel environment and to make things happen with flexibility, speed, and simplicity.

Good knowledge of retail and/or logistics processes, tools and working methods, different leadership styles and how to adapt it according to needs and different situations. You should have an understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business and understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures. You should have a sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security and knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation. You should have a good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture & Values.

You should be inspired by the IKEA vision, IKEA Leadership, and IKEA Culture & Values and be interested in home furnishing, people's life at home, and the IKEA product range. You should be eager to deliver customer value and excellence in operation and have a passion to lead business through people and having a strong belief in the individual potential to develop. You should be energised by developing and supporting others to reach set goals and have a passion for logistics and working in a fast-paced and constantly changing omnichannel environment.

YOUR RESPONSIBILITIES
Your Responsibilities will include:

• Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.

• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

• Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.

• Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.

• Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

TOGETHER AS A TEAM
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.