Front Office Team Leader
Hilton
Date: 5 hours ago
City: Jaipur, Rajasthan
Contract type: Full time
A Front Office Team Leader assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Team Leader, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Team Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
DoubleTree by Hilton Jaipur
Schedule
Full-time
Brand
Doubletree by Hilton
Job
Guest Services, Operations, and Front Office
What will I be doing?
As Front Office Team Leader, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Team Leader is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience within the hotel/leisure/retail sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- High level of IT proficiency
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
DoubleTree by Hilton Jaipur
Schedule
Full-time
Brand
Doubletree by Hilton
Job
Guest Services, Operations, and Front Office
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Software Engineer
UiPath,
Jaipur, Rajasthan
2 days ago
Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other,...
Territory Growth Manager
Ashirvad by aliaxis,
Jaipur, Rajasthan
3 days ago
Sales Planning and ReportingCollaborate with AGM/RGM to develop sales strategies to improve market share in all product lines.Meet monthly and quarterly Sales targets.Monitor area sales, analyze variances and develop & implement area specific sales action plans to ensure revenue growth across product categories.Sales ExecutionPerform sales activities for major accounts and negotiate sales price and discounts in consultation with AGM/RGMDrive and...
Mental Health Counselor
Fabulous Media,
Jaipur, Rajasthan
2 weeks ago
At AnandBodh, we believe that true wellbeing starts from within — and mental wellness is at the core of that journey. We are looking for a compassionate, qualified Psychological or Mental Health Counsellor to support and guide individuals (including students, team members, and clients) through structured, evidence-based counselling programs.The goal is to empower every individual to realize their inner strength,...
