Front Office Manager

ANdAZ


Date: 2 weeks ago
City: Delhi, Delhi
Contract type: Full time
Organization- Andaz Delhi

Summary

Operational Responsibilities

  • Monitor and uphold room and service standards through regular inspections and effective coordination with Housekeeping and Engineering.
  • Oversee VIP, long-stay, and special-request guest preparation, ensuring amenities and room blocking procedures are correctly followed.
  • Ensure a strong presence in guest areas, actively managing guest satisfaction and addressing issues promptly.
  • Maintain control of room keys and assist with external accommodations during overbooking.
  • Support implementation and maintenance of all Hyatt brand standards and "Touches of Hyatt."
  • Manage guest feedback from audits and surveys, ensuring relevant action plans are created and implemented.
  • Promote teamwork and cross-departmental collaboration, fostering a "We work through Teams" culture.
  • Ensure the cleanliness and upkeep of public areas and front office zones.

Administrative Responsibilities

  • Assist in the development and maintenance of the Front Office Departmental Operations Manual.
  • Support the Director of Rooms with departmental meetings, communications, and in representing Rooms Division on the Executive Committee in their absence.
  • Ensure accurate guest information and adherence to clean data standards.

Financial Responsibilities

  • Optimize room revenue and profitability through effective inventory management, yield strategies, and upselling programs.
  • Control departmental expenses through resourceful scheduling, cross-training, and use of technology.
  • Assist in the preparation of monthly forecasts and annual Rooms Division business plans.
  • Comply with all financial policies related to cash handling, licensing, and reporting standards.

People & Training Responsibilities

  • Recruit, onboard, and develop high-performing Front Office team members using Hyatt’s competency-based recruitment model.
  • Conduct regular performance reviews and support career development initiatives.
  • Implement structured training programs in coordination with the Training Manager.
  • Ensure all team members adhere to grooming standards, punctuality, and hotel policies.
  • Cultivate a culture of innovation, recognition, and continuous improvement.
  • Ensure team compliance with fire, safety, and security procedures.

Other Duties

  • Actively participate in training sessions and cross-departmental meetings.
  • Maintain professional relationships with external partners including travel agencies and competitor hotels.
  • Stay current with local legislation related to labor laws and hotel operations.
  • Maintain high standards of personal appearance and conduct, embodying Hyatt's values.
  • Perform any other duties as assigned by the Director of Rooms or Hotel Management.

Qualifications

  • Minimum 2–4 years of progressive experience in similar position.
  • Proven leadership skills with a focus on guest service excellence.
  • Strong understanding of financial and yield management practices.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Proficient in hotel PMS (Opera or similar), Microsoft Office Suite, and reporting tools.

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