Fraud Support Specialist(Contractual)
BolsterBiz
Date: 3 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
The ideal candidate is an energetic self-starter. You will be the face of an upcoming
fintech company – you will own the customer relationship from the very beginning.
You will interact with customers who are expert in resolving queries. It's important
that you can work during Pacific U.S. time zone hours.
Come join a team of intelligent, fast-paced and mission-driven team!!
About the Position: Our Customer Support team plays an integral role in our user and
customer experience. The Fraud Support Specialist will handle issues related to
discrepancies in payments and advances to users and resolve escalations. You'll have
the opportunity to collaborate and continue building best practices for our Fraud
team, and support our dispute resolution process internally and externally. The
person in this role will work closely with our Fraud Support Lead.
Responsibilities
Who we are looking for: We are looking for someone who is self-sufficient, driven, and
empathetic.
fintech company – you will own the customer relationship from the very beginning.
You will interact with customers who are expert in resolving queries. It's important
that you can work during Pacific U.S. time zone hours.
Come join a team of intelligent, fast-paced and mission-driven team!!
About the Position: Our Customer Support team plays an integral role in our user and
customer experience. The Fraud Support Specialist will handle issues related to
discrepancies in payments and advances to users and resolve escalations. You'll have
the opportunity to collaborate and continue building best practices for our Fraud
team, and support our dispute resolution process internally and externally. The
person in this role will work closely with our Fraud Support Lead.
Responsibilities
- Be a key point of contact for analysis of in-application user activity that
- Resolve issues related to data breaches, duplicate accounts and chargebacks
- Examine potential fraudulent cases, decipher information and create a plan to
- Navigate disputes through multiple channels
- Assist in the investigation, creation, and submission of evidence
- Become deeply familiar with our consumer-facing applications and their
- Handle escalations as directed by the customer support and finance leadership
- Collaborate cross-functionally with our finance and accounting teams to
Who we are looking for: We are looking for someone who is self-sufficient, driven, and
empathetic.
- 2+ years of call centre and/or customer service-related experience
- 1+years of experience working in disputes, fraud/risk department, compliance,
- Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk,
How to apply
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