Fraud Support Specialist(Contractual)

The ideal candidate is an energetic self-starter. You will be the face of an upcoming

fintech company – you will own the customer relationship from the very beginning.

You will interact with customers who are expert in resolving queries. It's important

that you can work during Pacific U.S. time zone hours.

Come join a team of intelligent, fast-paced and mission-driven team!!

About the Position: Our Customer Support team plays an integral role in our user and

customer experience. The Fraud Support Specialist will handle issues related to

discrepancies in payments and advances to users and resolve escalations. You'll have

the opportunity to collaborate and continue building best practices for our Fraud

team, and support our dispute resolution process internally and externally. The

person in this role will work closely with our Fraud Support Lead.

Responsibilities

• Be a key point of contact for analysis of in-application user activity that
  
  

suggests fraud

• Resolve issues related to data breaches, duplicate accounts and chargebacks
• Examine potential fraudulent cases, decipher information and create a plan to
  
  

resolve cases

• Navigate disputes through multiple channels
• Assist in the investigation, creation, and submission of evidence
  
  

documentation for chargebacks

• Become deeply familiar with our consumer-facing applications and their
  
  

functionality

• Handle escalations as directed by the customer support and finance leadership
  
  

team

• Collaborate cross-functionally with our finance and accounting teams to
  
  

develop long-term fraud reduction solutions

Who we are looking for: We are looking for someone who is self-sufficient, driven, and

empathetic.

• 2+ years of call centre and/or customer service-related experience
• 1+years of experience working in disputes, fraud/risk department, compliance,
  
  

or similar

• Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk,
  
  

etc. Our ideal CX candidate will enjoy building relationships with customers.