Fleet excellence manager
Swiggy
Date: 2 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
Responsibilities Of The Candidates
Create a team of 50-60 Pickup and Delivery Partners.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis
Improve and maintain promised delivery times for better customer experience
Conduct classroom/field training at an individual level for better customer experience
Conduct regular field audits for better compliance among Pickup and Delivery Partners
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas
Ensure excellent customer experience by solving order level escalations.
Requirements
Both Male and Female can apply.
Minimum Qualification:Graduation
Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers
Should be willing to travel within the city.
Should be available to work on Weekends.
Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
The candidate should have an entrepreneurial attitude / should be a go-getter
Must have attention to detail and critically think through to resolve problems
Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel.
Create a team of 50-60 Pickup and Delivery Partners.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis
Improve and maintain promised delivery times for better customer experience
Conduct classroom/field training at an individual level for better customer experience
Conduct regular field audits for better compliance among Pickup and Delivery Partners
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas
Ensure excellent customer experience by solving order level escalations.
Requirements
Both Male and Female can apply.
Minimum Qualification:Graduation
Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers
Should be willing to travel within the city.
Should be available to work on Weekends.
Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
The candidate should have an entrepreneurial attitude / should be a go-getter
Must have attention to detail and critically think through to resolve problems
Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel.
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