Field Service Supervisor

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Job Title: Field Service Supervisor

As a Field Service Supervisor here at Honeywell, you will have the opportunity to oversee Field Services Operations for PMC META (Middle East, Turkey, and Africa) region, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty. You will report directly to our Regional Field Service Manager.

In this role, you will impact the success of our field service operations by overseeing the activities of Field Service team, developing and implementing strategies to optimize field service operations, assigning and scheduling field service technicians, monitoring and analyzing field service performance metrics, and ensuring compliance with company policies and regulatory requirements.

Key Responsibilities

• Oversee the Field Services Operations in the META region, ensuring efficient and effective service delivery
• Develop and implement strategies to optimize field service operations and improve customer satisfaction
• Assign and schedule field service technicians to meet customer demands and service level agreements
• Monitor and analyze field service performance metrics to identify areas for improvement
• Provide technical guidance and support to field service technicians
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Ensure compliance with company policies, procedures, and regulatory requirements
  
  

YOU MUST HAVE

• Minimum of 8-10 years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Excellent leadership and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
  
  

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
  
  

Additional Information

• JOB ID: req488955
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Exempt

Engineering (GLOBAL)