Field Service Representative (ETP)

Role Summary:-

The Field Service Representative (FSR) role involves technical expertise and management of various water treatment technologies. Responsibilities include ensuring safe and efficient plant/ O&M service execution as per agreed scope and terms conditions, meeting contractual obligations, fulfilling site requirements (Supply & Services), consistent billing and payment collection, stakeholder management, maintaining plant availability within budget and tracking service providers/supplier’s billing and followup for their payment. Key skills required are technical knowledge of water treatment processes, hands-on O&M experience, maintenance, troubleshooting abilities, EHS awareness, strong communication and financial acumen.

Essential Responsibilities / Expectations:-

Ensuring safe and efficient plant operations while meeting contractual obligations and maintaining relationships with stakeholders. Responsible for compliant, profitable plant operations, including continuous improvement.Leading team and maintaining operational and EHS excellence. Developing and creating a second line of talents within the team. External and internal reporting based on agreed frequency/as per need.

Technical Skills:

• Experience in Biological- MBR, UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies.
• Hands-on experience in O&M of complex water treatment plants.
• Strong troubleshooting skills, particularly with MBR, RO & ZLD systems.
• Ability to read and understand P&IDs and technical drawings.
• Strong understanding of pretreatment and biological processes.
• Data visualization ability and Analytical competencies to take corrective action.

Communication, Safety & Compliance:

• EHS awareness, including RA, LOTO, SOP writing, and reporting.
• Adherence to HR and safety guidelines & related regulations.
• Communication & Interpersonal Skills:
• Excellent written and spoken English.
• Proficient in soft skills (google slides, sheet and docs)
• Strong customer and stakeholder management abilities.
• Team player with good time management and planning skills.

Business & other Skills:

• Financial acumen for profitable operations and spending optimization.
• Innovative and creative thinking.
• Inventory (spares, consumables, chemicals and others) management as per requirement
• Understanding area of responsibility (takeover points), scope of job and critical terms and conditions.
• Exposure a bit on sourcing activity (defining/collecting specifications for supply/services) taking vendor quotations and coordinating purchase for its procurement.
• Responsive and adherence to deadlines

Key Skills required:-

• Well experienced in operating and managing UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies.
• Well experienced in pre-treatment and biological- MBR processes.
• Hands-on experience in troubleshooting in case of any issue in the above areas.
• Customer dealing and stakeholders management.
• Experienced in maintaining compliance at site
• Basic financial acumen
• Team management and communication.

Experience Required:- 5- 10 Years of relevant experience working as a site leader/plant manager of a complex water treatment plant.