Field Service Engineer, Delhi

JOB DESCRIPTION About The Company

In our line of work, life isnt a given - its the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all 4000 of us - no matter our roles or where in the world were located. Creating impactful innovations like ours doesnt happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career. Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

This position is part of the Service team located in Delhi and will be working remotely in managing the customer base in the region.

In This Role, You Will Have The Opportunity To

• Handle daily service and support of Radiometer's existing customer base and support sales & service growth and customer happiness.
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate.
• Utilize critical thinking to resolve issues within defined procedures and practices.
• Provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting.
  
  

The essential requirements of the job include:

• Attend breakdown calls in the region and raise requests for parts and close transactions under Warranty, or Chargeable basis.
• Complete installation of equipment on-site, complete preventive maintenance as per schedule, and promote service contracts, consumables, and IT solutions. Also conduct demonstrations of products to customers.
• Impart training to the customer.
• Update service reports in CRM.
• Identify potential parts requirements and get quotes submitted and collect Purchase Orders.
• Identify potential equipment requirements and generate service leads for the sales team.
• Ability to prioritize workload, goals, and tasks consistent with the department objectives.
• Take direction from multiple sources and balance conflicting priorities in an effective and efficient manner and work well independently.
  
  

Education / Skills

• Diploma / Engineering in (Electronics, Instrumentation and Bio-Medical is preferred).
• 3 years of field service experience.
  
  

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 50 PERCENT travel.
• Must have a valid drivers license with an acceptable driving record.
• Ability to lift, move, or carry equipment, and meet any other physical requirements.
  
  

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.