Field Service Engineer

Nordson Corporation


Date: 1 week ago
City: Remote, Remote
Contract type: Full time
Remote
  • This is a position based in remote Bangalore, India with 100% of field work.
  • The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
  • Among other things, it will involve:
    • Customer relationship management for these customers.
    • Service and application support of customers in the assigned territory.
  • Basic troubleshooting, installation, maintenance and repair on designated equipment.
  • Planning and scheduling the servicing work in advance so the output of the factory is not affected.
  • Working on Preventative Maintenance activities and field modifications.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
  • Maintaining tools and test equipment and ensuring they are properly calibrated.
  • Submitting detailed daily reports on all the work that is done on each machine.
  • Ensuring that all the parts needed for customers are planned.
  • Maintain attendance log and submit it on time for billing.
  • Required to work on shift basis.

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