Field Monitoring Associate
YES BANK
Date: 2 weeks ago
City: Bhopāl, Madhya Pradesh
Contract type: Full time
- Closely work with product/program team on adherence of product and process related guidelines
- Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
- Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
- Stay up to date with regulatory requirement and changes relevant to YES Money program.
- Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
- Sharing monitoring observation with partners for adherence
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
- Listens to and demonstrates an understanding of customers’ stated needs.
- Delivers customer value through timely and quality execution.
- Develops an understanding of problems and employs existing or new methods to find solutions.
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
- Displays a sense of urgency to deliver outcomes as per stated timelines.
- Reacts to challenges by displaying an optimistic demeanor.
- Closely work with product/program team on adherence of product and process related guidelines
- Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
- Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
- Stay up to date with regulatory requirement and changes relevant to YES Money program.
- Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
- Sharing monitoring observation with partners for adherence
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
- Listens to and demonstrates an understanding of customers’ stated needs.
- Delivers customer value through timely and quality execution.
- Develops an understanding of problems and employs existing or new methods to find solutions.
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
- Displays a sense of urgency to deliver outcomes as per stated timelines.
- Reacts to challenges by displaying an optimistic demeanor.
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