Field Monitoring Associate

YES BANK


Date: 5 hours ago
City: Bhopāl, Madhya Pradesh
Contract type: Full time
  • Closely work with product/program team on adherence of product and process related guidelines
  • Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
  • Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
  • Stay up to date with regulatory requirement and changes relevant to YES Money program.
  • Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
  • Sharing monitoring observation with partners for adherence
  • Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
  • Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
  • Listens to and demonstrates an understanding of customers’ stated needs.
  • Delivers customer value through timely and quality execution.
  • Develops an understanding of problems and employs existing or new methods to find solutions.
  • Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
  • Displays a sense of urgency to deliver outcomes as per stated timelines.
  • Reacts to challenges by displaying an optimistic demeanor.
  • Closely work with product/program team on adherence of product and process related guidelines
  • Monitoring of BC agents in the defined geography/zone. Identify training needs of the BC agent.
  • Collaborate with product team on process and regulatory adherence at BC agent outlets in assigned geography / zone.
  • Stay up to date with regulatory requirement and changes relevant to YES Money program.
  • Will have to coordinate with product / program manager for all Audit requirements. Ensure closure of observation and implementation of recommendation.
  • Sharing monitoring observation with partners for adherence
  • Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work.
  • Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement.
  • Listens to and demonstrates an understanding of customers’ stated needs.
  • Delivers customer value through timely and quality execution.
  • Develops an understanding of problems and employs existing or new methods to find solutions.
  • Seeks to understand the rationale for key decisions and understands implications for own role/ actions.
  • Displays a sense of urgency to deliver outcomes as per stated timelines.
  • Reacts to challenges by displaying an optimistic demeanor.

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