Failure Analysis Engineer

Job Description

As the Quality Engineer in our semiconductor backend manufacturing facility, you will play a critical role in ensuring the highest level of customer satisfaction by maintaining superior product quality standards and fostering strong relationships with our clients. You will be responsible for overseeing all aspects of quality assurance and customer support within the manufacturing process, ensuring that products meet or exceed customer expectations and industry standards.

Key Responsibilities

• Quality Assurance Management:

• Develop, implement, and maintain robust quality management systems and processes to ensure product quality throughout the manufacturing process.
• Conduct regular audits and inspections to identify areas for improvement and ensure compliance with regulatory requirements and customer specifications.
• Drive continuous improvement initiatives to enhance product quality, efficiency, and cost-effectiveness.
• Customer Relationship Management:

• Serve as the primary point of contact for customer quality-related inquiries, issues, and concerns.
• Build and maintain strong relationships with customers through proactive communication, collaboration, and responsiveness to their needs.
• Work closely with sales, engineering, and production teams to address customer feedback and drive corrective actions to resolve quality issues promptly by using 8D methodology.
• Perform Corrective Action / Preventive Action verification audit to meet customer committed requirements.
• Track and monitor customer RMA due to quality issues.
• Quality Data Analysis and Reporting:

• Analyse quality data and metrics to identify trends, patterns, and areas for improvement.
• Prepare regular reports and review with Quality Manager.
• Participate in continuous improvement projects.
• Initiate and monitor PCN until closure.
• Provide gap analysis for customer specifications.
• New Product Introduction (NPI) Support:

• Collaborate with cross-functional teams during the NPI process to ensure that new products meet quality standards and customer requirements.
• Supplier Quality Management:

• Work closely with suppliers to ensure the quality and reliability of incoming materials and components.
• Conduct supplier audits and drive continuous improvement initiatives to enhance supplier performance.
• Regulatory Compliance:

• Stay abreast of relevant industry standards, regulations, and best practices related to semiconductor manufacturing quality.
• Ensure compliance with regulatory requirements, such as ISO/TS16949 standards, customer-specific requirements, and industry quality certifications.
• Training and Development:

• Provide training and guidance to engineers, technicians, on quality processes, standards, and best practices.
• Foster a culture of quality excellence and continuous improvement throughout the organization.
  

Qualifications

• Degree in engineering.
• 5+ years proven experience in quality assurance, preferably in semiconductor / IC manufacturing or a related industry.
• Strong understanding of quality management systems, methodologies, and tools (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control).
• Knowledge in quality Management tools e.g.FMEA , DOE , FTA
• Proficient in Microsoft office, preferably in Excel, Word, PowerPoint.
• Excellent communication, interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and drive results through cross-functional collaboration.
• Experience working with customers and managing customer relationships.
• Familiarity with semiconductor industry standards and regulations is a plus.
• An expert in 8D problem solving methodology and must apply it valiantly for resolving customer issues.
  
  

If you are passionate about quality excellence, customer satisfaction, and driving continuous improvement in a dynamic semiconductor manufacturing environment, we encourage you to apply for this exciting opportunity to join our team as a Quality Engineer.