Facilities Manager

What this job involves:

As a Facilities Manager at JLL, you'll take full responsibility for overseeing low side soft services operations while ensuring exceptional service delivery that meets our clients' business needs. This dynamic role requires you to manage daily facility operations, respond promptly to priority calls, and maintain high standards of housekeeping and upkeep through scheduled and surprise walk-arounds. You'll be responsible for budget management, technology implementation, and developing cost-saving initiatives while maintaining strong relationships with employees, managers, executives, suppliers, and client stakeholders. This position offers the opportunity to make a significant impact on operational excellence while leveraging your problem-solving abilities, customer service orientation, and facilities management expertise to contribute directly to JLL's reputation for delivering outstanding facility management services.

What your day-to-day will look like:

• Oversee the upkeep of low side soft services areas/floors while monitoring and guiding Facilities Assistant Managers/Executives in their assigned tasks
• Ensure prompt responses to priority calls and emergency situations pertaining to employees and third-party vendors while maintaining service level agreements
• Manage event coordination, office moves, mail room services, medical room operations, and other specialized facility areas with attention to detail
• Monitor inventory levels, maintain appropriate stock of supplies, and coordinate procurement requirements while optimizing budget utilization
• Prepare and submit monthly business reviews (MBRs), quarterly business reviews (QBRs), and accurate accruals with minimal variance
• Implement and manage technology tools to enhance operational efficiency while identifying process improvements
• Build and maintain relationships with stakeholders, including client executives, business EAs, and vendors, conducting monthly meetings to ensure seamless operations.
  
  

Required Qualifications:

• High school diploma or graduate degree with minimum 4 years of experience in facilities/property management, hospitality, or related field
• Strong customer service focus with excellent problem-solving abilities and interpersonal skills
• Proficiency in technology applications with strong organizational and prioritization capabilities
• Ability to work independently with minimal supervision while effectively managing stressful situations
• Demonstrated experience with continuous improvement initiatives and client reporting
• Positive, professional attitude with self-motivation, confidence, and flexibility
• Experience managing daily facility operations and maintaining service level agreements.
  
  

Preferred Qualifications:

• Experience managing vendor relationships and evaluating performance through scorecards
• Background in budget preparation and financial management within facilities operations
• Knowledge of compliance requirements and statutory norms for facility management
• Experience implementing cost-saving initiatives and operational efficiencies
• Strong verbal and written communication skills for effective stakeholder engagement
• Background in emergency response coordination and medical emergency protocols
• Experience with technology implementation for facilities management optimization.
  
  

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.