Experience Design Vice President

Job Description

We have an exciting opportunity for you to lead experience design initiatives, drive innovation, and shape the future of user experience for our Access & Security Manager products.

As a Vice President Experience Design in Design and Customer Experience team, you will guide the vision and strategy for user experience across our products and services. You will collaborate with cross-functional teams to deliver secure, accessible, and user-friendly solutions, mentor junior designers, and foster a culture of inclusivity. Your expertise will help create digital experiences that empower clients to manage their financial needs while upholding the firm’s standards for security and privacy.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective.
• Leverage AI to improve user experiences, increase efficiency, shorten task completion times, and provide actionable feature insights.
  
  

Required Qualifications, Capabilities And Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated success in developing experiences that surpass initial product proposal, including crafting transformational innovation strategies and 'north star' visions to guide customer-centric decisions.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
  
  

Preferred Qualifications, Capabilities And Skills

• Design leadership or managerial experience
• Skilled in structuring and planning design work within cross-functional teams.
• Experienced in designing applications for complex business domains such as financial services.
• Able to understand and communicate how technical constraints and opportunities shape design solutions.
• Familiar with technology concepts, including agile development, DevOps practices, and frontend development frameworks.
• Knowledgeable about product lifecycles from a UX perspective and how user experience evolves across stages.
• Experienced in designing and implementing AI-driven user experiences.
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.