Executive - Transport Operations - Rail & Inland Terminals - Panipat

DP World


Date: 2 weeks ago
City: Pānīpat, Haryana
Contract type: Full time
Job Description

Primary position objectives:

  • To track movement of vehicles
  • To communicate with drivers and supervisors for timely placement.
  • Maintain database of drivers and supervisors
  • Continuous communication with transport/operations/private yard officials
  • Periodic updates to CS team for further communication to customers.
  • Escalate critical matters for immediate resolution
  • Adhere to established SOPs and SOP to be reviewed from time to time.

Position Impact

  • Customer satisfaction
  • Operational requirements
  • Employee engagement
  • Operations productivity
  • Process Excellence and Cost Optimization.
  • Inter/Intra/External dept communication and relationships
  • Safety & Sustainability

Key Responsibilities

  • Responsible for smooth movement of vehicles.
  • Ensure timely gate in and gate out operations.
  • Ensure to prepare various reports & sharing with concerned in time.
  • Ensure to bring efficiency in operations by providing best timely service to customers.
  • To have zero customer complaints.
  • Cost saving initiatives.
  • To maintain relationships with internal employees as well as with external vendors.
  • To follow strictly the SOPs
  • Ensure timely loading/unloading of Train.
  • Maintaining Customer Level Operations SLA
  • Maintaining HSE Standard and submission of reports
  • MIS and Productivity Monitoring.
  • Efficient asset utilization and route planning.
  • Vehicle scheduling and dispatch.
  • Real-time vehicle location tracking. Receiving the email information from Customer Service Desk regarding Dispatch schedule and vehicle planning in consultation with Managers.
  • Preparing movement documentation, coordinate allocations of containers.
  • Responsibility for preparing daily basis reports Outward, Inward, Reached, Holding, En-route Break down, Offloading of vehicles.
  • Coordinating with Customer Care/tracking cell department.
  • Responsibility for GR receiving and preparing GR reports.
  • Coordination with drivers.
  • Coordination with customers for early release & offloading their vehicles.
  • Monitoring at other yards where our vehicles are loaded and offloaded.
  • Coordination with Exim cell and customer service for every handing/taking over of documents for transport planning.
  • Coordination with SIC for loading/unloading of vehicles inside the yards.
  • MIS preparation and Record Keeping.
  • Cash, Diesel and Fast Tag Management.
  • E- Way Bill Management.

Qualifications & Competencies

  • Good Communication skills, patient and proactive
  • Ready to work in shifts.
  • Qualification – Graduate.
  • To have very good knowledge of word, excel & PPT as well as software.

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