Executive / Sr. Executive - Account Receivable

Location: Pune, Maharashtra, India

Job ID: 81884

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Join us as a

Executive / Sr. Executive - Account Receivable

Your Main Responsibilities

FUNCTION TITLE : AR Customer Account Specialist (BSC2)

LOCATION : Pune (Shivaji Nagar)

Principle role

• Active receivable management on assigned customers
• Owner of the assigned customer accounts
• Central point of contact around assigned customer accounts, incl. start of disputes or escalations
• Operates within the BSC AR team
  
  

What You Bring

Main Activities

• Execute Manual mass correspondence via HRC
• Individual customer correspondence (Emails, letters, …)
• Individual customers follow up via calls (pre due and various over-due) and task follow up
• Monitor compliance in terms of on-time execution of activities, triggered by HRC via worklist, tasks etc.; pro-actively escalate with supervisor where required
• Handle customer returns in terms of emails, letters and phone calls
• Record follow up task, payment promises, etc. (guided / supported by HRC)
• Initiate subsequent processes (Disputes, Red Flag, …)
• Identify, log, and assign disputes to BSC Dispute Specialist and act as dispute owner & resolver for “one-touchpoint" disputes
• Perform Account Reconciliations
• Initiating and/or processing of credit note requests (deductions)
• Identification and agree with customer overpayment and initiate approval
  
  

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.