Executive-Sales SCVPU (Maharashtra & Chattisgarh)-SCV and Pickups Business-TMCV
Tata Motors
Date: 3 weeks ago
City: Ahmadnagar, Maharashtra
Contract type: Full time
Purpose of the Role
This position will be accountable for driving sales and customer support in domestic market. It would also be responsible for driving sales and marketing activities in terms of creating volume sales, increasing market share, enhanced customer satisfaction and building organisation brand in the domestic market.
Job Responsibility
Execute VME budget in line with finalized monthly VME budget and boundary conditions - seek approvals from Head Sales & Marketing Domestic for the same on regular basis
Implement initiatives to grow business and penetration in the rural markets
Coordinate with Head Customer Care (Domestic & IB) to monitor and ensure pro-active resolution of customer issues pertaining to service
Engage with customers and coordinate with regional managers to resolve customer complaints
Ensure pro-active resolution of customer issues pertaining to service and work towards enhancement of customer satisfaction
Ensure the monthly and annual sales and marketing target are met for the domestic market ensuring increase in profitability of the business
Enhance Dealer Profitability, Network Penetration & Customer Experience by continuously identifying gaps and evaluating performance with alignment to the territory plans.
Identify and review gaps in the dealer performance and strengthen the non-performing dealers in coordination with the Network Management team
Ensure periodic review of dealer operations to drive implementation of sales and marketing initiatives
Provide guidelines to Regional Managers, RCFI, Credit & Commercial Controller to ensure implementation of Manpower, Infrastructure, Processes, Finance and Values (MIPFV) norms in the channel in domestic market
Review identification, recruitment and on-boarding of new dealers with the help of Network Management team
Stakeholder Profiles & Nature of Interactions
Internal
Head CVBU
Update on sales, market share numbers and initiatives on regular basis and seek support
Product Line Heads CVBU
Coordinate to formulate product strategy, annual and quarterly business plans
Execute monthly sales plans and VME budgets
Provide inputs on existing product improvement/ new product development
Head - Customer Care Domestic & IB
Coordinate for pro-active resolution of customer issues pertaining to service
Head Operations
Provide demand forecasts across products for Domestic market
Coordinate for supply and delivery of products as per the agreed plan
Provide feedback on product performance
Head - Finance
Ensure availability of funds to dealers to meet the planned targets
Ensure multiple financing options to customers at dealer end
Monitor VME & tactical FME budgets
Head - Commercial HR CV
Coordinate for activities such as talent hiring, training and development of the team
External
Customers
Feedback, VOC
Channel Partners
Partnership
Key agencies such as financiers; body builders; insurers etc.
Desired Candidate Profile
Education BE/Btech Engineering
3-5 years
Experience in an automobile industry
Skills & Competencies
Excellent Sales and Marketing Skills
Excellent Interpersonal and Relationship building skills
Negotiation and Influencing Skills
Result focused
This position will be accountable for driving sales and customer support in domestic market. It would also be responsible for driving sales and marketing activities in terms of creating volume sales, increasing market share, enhanced customer satisfaction and building organisation brand in the domestic market.
Job Responsibility
- Sales Execution and Implementation:
Execute VME budget in line with finalized monthly VME budget and boundary conditions - seek approvals from Head Sales & Marketing Domestic for the same on regular basis
Implement initiatives to grow business and penetration in the rural markets
Coordinate with Head Customer Care (Domestic & IB) to monitor and ensure pro-active resolution of customer issues pertaining to service
Engage with customers and coordinate with regional managers to resolve customer complaints
Ensure pro-active resolution of customer issues pertaining to service and work towards enhancement of customer satisfaction
Ensure the monthly and annual sales and marketing target are met for the domestic market ensuring increase in profitability of the business
Enhance Dealer Profitability, Network Penetration & Customer Experience by continuously identifying gaps and evaluating performance with alignment to the territory plans.
- Relationship Management:
Identify and review gaps in the dealer performance and strengthen the non-performing dealers in coordination with the Network Management team
Ensure periodic review of dealer operations to drive implementation of sales and marketing initiatives
Provide guidelines to Regional Managers, RCFI, Credit & Commercial Controller to ensure implementation of Manpower, Infrastructure, Processes, Finance and Values (MIPFV) norms in the channel in domestic market
Review identification, recruitment and on-boarding of new dealers with the help of Network Management team
Stakeholder Profiles & Nature of Interactions
Internal
Head CVBU
Update on sales, market share numbers and initiatives on regular basis and seek support
Product Line Heads CVBU
Coordinate to formulate product strategy, annual and quarterly business plans
Execute monthly sales plans and VME budgets
Provide inputs on existing product improvement/ new product development
Head - Customer Care Domestic & IB
Coordinate for pro-active resolution of customer issues pertaining to service
Head Operations
Provide demand forecasts across products for Domestic market
Coordinate for supply and delivery of products as per the agreed plan
Provide feedback on product performance
Head - Finance
Ensure availability of funds to dealers to meet the planned targets
Ensure multiple financing options to customers at dealer end
Monitor VME & tactical FME budgets
Head - Commercial HR CV
Coordinate for activities such as talent hiring, training and development of the team
External
Customers
Feedback, VOC
Channel Partners
Partnership
Key agencies such as financiers; body builders; insurers etc.
Desired Candidate Profile
Education BE/Btech Engineering
3-5 years
Experience in an automobile industry
Skills & Competencies
Excellent Sales and Marketing Skills
Excellent Interpersonal and Relationship building skills
Negotiation and Influencing Skills
Result focused
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