Executive - Operations

Job Title: Ecommerce Supply Chain Executive / Sr. Executive – Supply Chain Management

Location: Gurgaon

Experience: 3–5 years

Department: Supply Chain / Operations

Who We Are As a Company

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company has raised Series B Funding & is backed by Sequoia Capital India, Matrix Partners India, RTP Global Think Investments and marquee angels.

GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace.

Job Summary

We are seeking a results-oriented and analytical professional to manage end-to-end Ecommerce supply chain operations. The ideal candidate will have hands-on experience across pickup, transit, and delivery processes, coupled with strong skills in data analysis and partner performance management.

Key Responsibilities

• Oversee and optimize the complete Ecommerce supply chain lifecycle including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
• Coordinate effectively with multiple courier and logistics partners to ensure smooth execution of daily operations.
• Manage the overall performance of courier partners by tracking key KPIs (on-timepickup, delivery success rate, RTO, exceptions, etc.) and driving continuous improvement.
• Conduct regular business reviews with logistics partners to ensure SLA adherence and resolve operational gaps.
• Proactively manage logistics exceptions such as delays, damages, and escalations, ensuring timely and customer-focused resolutions.
• Leverage data and analytics to identify inefficiencies, trends, and areas of improvement across the supply chain.
• Build and maintain dashboards/reports to monitor supply chain performance and support strategic decision-making.
• Collaborate cross-functionally with technology, customer service, and warehouse teams to align processes and ensure operational excellence.
  
  

Requirements

• 3–5 years of experience in Ecommerce logistics/supply chain management.
• Strong understanding of courier performance metrics and logistics partner management.
• Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
• Experience in managing exception workflows and resolving operational escalations.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced, data-driven environment.