Executive - Operations
GoKwik
Date: 1 day ago
City: Delhi, Delhi
Contract type: Full time

Job Title: Ecommerce Supply Chain Executive / Sr. Executive – Supply Chain Management
Location: Gurgaon
Experience: 3–5 years
Department: Supply Chain / Operations
Who We Are As a Company
GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company has raised Series B Funding & is backed by Sequoia Capital India, Matrix Partners India, RTP Global Think Investments and marquee angels.
GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.
What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace.
Job Summary
We are seeking a results-oriented and analytical professional to manage end-to-end Ecommerce supply chain operations. The ideal candidate will have hands-on experience across pickup, transit, and delivery processes, coupled with strong skills in data analysis and partner performance management.
Key Responsibilities
Location: Gurgaon
Experience: 3–5 years
Department: Supply Chain / Operations
Who We Are As a Company
GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company has raised Series B Funding & is backed by Sequoia Capital India, Matrix Partners India, RTP Global Think Investments and marquee angels.
GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwik's 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.
What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace.
Job Summary
We are seeking a results-oriented and analytical professional to manage end-to-end Ecommerce supply chain operations. The ideal candidate will have hands-on experience across pickup, transit, and delivery processes, coupled with strong skills in data analysis and partner performance management.
Key Responsibilities
- Oversee and optimize the complete Ecommerce supply chain lifecycle including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
- Coordinate effectively with multiple courier and logistics partners to ensure smooth execution of daily operations.
- Manage the overall performance of courier partners by tracking key KPIs (on-timepickup, delivery success rate, RTO, exceptions, etc.) and driving continuous improvement.
- Conduct regular business reviews with logistics partners to ensure SLA adherence and resolve operational gaps.
- Proactively manage logistics exceptions such as delays, damages, and escalations, ensuring timely and customer-focused resolutions.
- Leverage data and analytics to identify inefficiencies, trends, and areas of improvement across the supply chain.
- Build and maintain dashboards/reports to monitor supply chain performance and support strategic decision-making.
- Collaborate cross-functionally with technology, customer service, and warehouse teams to align processes and ensure operational excellence.
- 3–5 years of experience in Ecommerce logistics/supply chain management.
- Strong understanding of courier performance metrics and logistics partner management.
- Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
- Experience in managing exception workflows and resolving operational escalations.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to work in a fast-paced, data-driven environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Angular Developer
Edfora,
Delhi, Delhi
2 days ago
About the job : Us : Join our mission to revolutionize education through technology, leading to transformational outcomes for every learner! At Edfora, we build dynamic, digital learning platforms that empower students and educators around the globe.As a leader in the business of transformation through EdTech, we are committed to excellence in every product we deliver.What Youll DoTech geek who...

KEY ACCOUNT MANAGER
Johnson & Johnson MedTech,
Delhi, Delhi
5 days ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions...

Contract Logistics Shift Leader
Kuehne+Nagel,
Delhi, Delhi
6 days ago
You will be part of our Contract Logistics team adding your management expertise + skills to the delivery of Operational Excellence. Your Role To ensure the smooth operation of the warehouse through leading an operational team.Your ResponsibilitiesThe activities needed to deliver these objectives include: To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence,...
