EXECUTIVE N - CUST. SERV. TECHNOLOGIST
Asian Paints
Date: 4 hours ago
City: Delhi, Delhi
Contract type: Full time
Location:
Delhi, DL, IN
Areas of Work: Customer Centricity Job Id: 13314
External Job Description
CSE is a regional resource & will be responsible for Complaint handling in his region. He will support the front line in critical complaints. He will attend the complaints along with TSE and will identify the root cause of the complaint and provide solution to the customer. He will support to the TSEs on phone to provide technical assistance.
Delhi, DL, IN
Areas of Work: Customer Centricity Job Id: 13314
External Job Description
CSE is a regional resource & will be responsible for Complaint handling in his region. He will support the front line in critical complaints. He will attend the complaints along with TSE and will identify the root cause of the complaint and provide solution to the customer. He will support to the TSEs on phone to provide technical assistance.
- CSE is technical resources and provide technical support to front line either through site visits or over the phone.
- CSE attend the complaint proactively if somebody is new in the system or on demand even an experienced TSE (Territory Sales Executive) is not able to understand the complaint technically.
- As a Trainer – Basis on experience Conducting PTP for now joinees & conducting Shop Meets, Painter Meets & Dealer meets and educate them about right product usage and New products etc.
- Keeping an eye on complaint trend and immediately highlighting any defective batch and hence restricting possible complaints from the field.
- Also, Capturing Market Practices, Conducting Color Sure Audits and sharing the reports to Sales team as preemptive measures to stop complaints from the field.
- Duplicate Material / Counterfeiting issues – CSE immediately provides field support to legal team in decided protocol and we have done successful raids in the past against such people or Manufacturer
- Testing New products / Formulations – Working along with R&T to test new products or formulations on the field before launch of the product.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Creative Design Associate
Urban Talkies,
Delhi, Delhi
7 hours ago
At Urban Talkies, we're on the lookout for a passionate and detail-driven Creative Design Associate who can turn concepts into striking visual stories. This role is ideal for someone who loves design, understands digital communication, and wants to grow in a fast-paced, creative environment. If you're someone who thinks visually, stays updated with the latest design trends, and thrives on...
Associate Debt Manager-Flows-Cross Sell
IDFC FIRST Bank,
Delhi, Delhi
2 days ago
Job RequirementsJob Requirements Job Title – Associate Collection ManagerFunction – CollectionsJob PurposeThe role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and...
Assistant Manager Sales
Hyatt Centric,
Delhi, Delhi
3 days ago
Organization- Hyatt Centric Janakpuri, New DelhiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sales Manager is responsible to act as a sales specialist and be responsible to ensure the related revenue is maximised in the most profitable...
