Executive Manager- HR Ops

PepsiCo


Date: 3 weeks ago
City: Hyderabad, Telangana
Contract type: Full time
Responsibilities

  • Manage and lead HR Processes transitioned in HR Operations team
  • Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
  • Ensure smooth data flow between SAP EC and HCM through daily/weekly audits and take corrective action and process changes as needed
  • Vendor management: Quality assurance and budget adherence
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Proactively develop and execute plans to improve customer satisfaction with a focus on processes
  • Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization
  • Stakeholder Management: Manage escalations and takes ownership for ultimate issue resolution with timely delivery
  • Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
  • Manage and develop of team leaders and broader team: On-boarding, Training, Process and Support Documentation and aids to drive optimization and fast-of-the-block assimilation into the team
  • Ensure knowledge management platforms are set up and all supporting technologies meet requirements

Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions.

Qualifications

  • 12+ years of experience in HR Operations Management. SAP/Successfactors and process knowledge
  • 12+ years in People Operations/Shared Services environment
  • Knowledge of all the HR Processes from Hire- to- Retire (Employee Lifecycle database management)
  • Knowledge and understanding of tool connectivity for smooth data flow: EC, SAP HCM
  • In-depth understanding of interfaces
  • Good understanding of Ticket Management System
  • Process management and continuous improvement with a focus on optimization and productivity
  • Organization Change Management
  • Experience in Global environment/Matrix organizations, living and working in several global locations
  • Able to accept and bring change management and agility
  • Team management Scope and Scale
  • Must possess strong people management skills and have the ability to perform in an environment of ambiguity and make decisions within short timeframes
  • Demonstrated track record of strong service delivery
  • Technical / Functional Skills & Knowledge of HR Tools and Interfaces

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