Executive Director - Operations

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Operations

One of the largest divisions in the Firm, Operations is the first line of defence for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management.

Primary Responsibilities

We currently have the opportunity for an experienced and dynamic leader. This role will be driving our India strategy whilst delivering successful outcomes for our global business and operations organization.

Talent Management

• Manage a team, which includes providing active coaching, conducting regular career conversations, supporting employees’ career aspirations and ensuring team members are equipped with appropriate functional and professional skills to perform the jobs.
• Actively manage team’s performance; includes reviewing onboarding performance relative to business expectations, address issues, anticipate resourcing impact and manage teams’ capacity.
  
  

Stakeholder Management

• Partners directly with their senior Business stakeholders to define the future state and execute the strategy of their respective area/group.
• Establish effective working relationships with Business Units, Compliance, Finance, Risk, Audit, and Technology.
• Serve as the point of escalation for the team in handling complicated client cases or other operational matters by facing off to senior management.
  
  

Risk Management

• Institutes and manages controls within their respective area and mitigates operational risk.
• Performs supervisory functions; this includes implementing quality and control governance in the team, review quality results, identify gaps and address accordingly with an aim of improving the team’s data and process quality.
  
  

Delivers Financial Performance

• Manages and owns the budget for their group, and is accountable for the effective delivery of services within budget
• Runs the operation as a business taking into account client service needs, cost-effectiveness and value add.
  
  

Transformation Mindset

• Facilitate continuous process improvement and innovation to drive simplification and reduce onboarding cycle time across all support functions.
• Work with Change the Bank and Technology Teams and explore strategic development and execute changes that enhance operational efficiency and reduce operational risk in the process.
  
  

Skill R equirements

Skills

The successful candidate will operate across various initiatives and perform a variety of functions. We are looking for a dynamic leader with proven inspirational leadership experience. They must be able to demonstrate the following skills or experience:

• University degree with 15+ years of Financial Industry experience
• Experience with a global investment bank, ideally within Operations.
• Proven leadership experience leading teams in multiple locations, large set ups, managing deployments, change programs and transformation at scale.
• Ability to present to senior management and organize information meaningfully and logically.
• Ability to partner with and build credible relationships with senior stakeholders within Operations, Technology and Investment Management business line to deliver on priorities.
• Flexibility, with the willingness to engage in and lead a wide range of initiatives.
• Strong communication and organizational skills.
• Ability to challenge the status-quo, think strategically and transform business and technology processes.
• Strong analytical and problem-solving skills; ability to learn quickly and solve poorly defined problems.
• Highly proactive and energetic with focus on client service and relationship management
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.