Executive - Corporate Quality Compliance (Compliants)

Position

Executive

Job Title

Executive

Job Grade

Function:

Corporate Quality Compliance

Sub-function

Complaints

Manager’s Job Title

Senior Manager-1

Skip Level Manager’s Title

Function Head Title:

Head of Global Quality Systems Complaints

Location:

Vadodara

No. of Direct Reports (if any)

Nil

Job Summary

• Logging of Product Quality Complaints (PQC) in the database (TrackWise).
• Acknowledge the complaints to the complainants.
• Providing the response letter to the complainant.
• Reconciliation of received market complaints.
• Review of Product Quality Complaint Investigation Reports (India Market).
• Coordinate with other stakeholders involved in the complaint handling process.
  
  

Areas of Responsibility

Product Quality Complaints Management

Travel Estimate

Approximately 5%

Job Scope

Internal Interactions (within the organization)

Yes

External Interactions (outside the organization)

Nil

Geographical Scope

India

Financial Accountability (cost/revenue with exclusive authority)

Nil

Job Requirements

Educational Qualification

M.Sc (Life Sciences) / B.Pharm

Specific Certification

Nil

Skills

Good Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment.

Experience

4-6 years

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).