Executive, Chargebacks & Memberships

Amneal Pharmaceuticals


Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Job Description

  • Run a membership error report daily to prioritize workload
  • Assign COT - Assign customers (trading partners) Classes of Trade using the class of trade schema (SOP)
  • Verify that trading partner ID's being submitted are active by using DEA/HIN, etc websites.
  • Verify trading partner is eligible for contract. - Validate customer eligibility via membership rosters provided, communication with customers/wholesalers, downloads from customers provided websites, etc.
  • Utilize the Advanced Membership Tool to upload customers when available
  • Adding/adjusting members in Flex Manually for Trading Partners not eligible for the AMM tool functionality
  • Adjust/correct eligibility dates on trading partners to cover invoice dates for chargeback lines. We like to use the start date on the membership list if provided
  • Activate eligibility sets to apply updates/changes made to trading partners so chargeback lines will process for the membership errors resolved
  • Provide backup coverage for Membership Analyst.
  • Perform ad hoc membership maintenance as requested.
  • Perform ad hoc analysis & duties as required.

Qualifications

Skills Required

Analytical Skills

  • Ability to interpret and resolve membership errors.
  • Perform ad hoc analysis and identify trends or discrepancies.

Attention to Detail

  • Ensuring accuracy in eligibility dates, trading partner IDs, and contract validation.

Technical Proficiency

  • Experience with tools like:
    • Advanced Membership Tool (AMM)
    • Flex System
    • DEA/HIN databases
  • Comfortable working with spreadsheets, databases, and possibly CRM or ERP systems.
Process-Oriented Thinking

  • Following SOPs for assigning Classes of Trade.
  • Understanding and applying eligibility rules and schemas.

Communication Skills

  • Coordinating with customers, wholesalers, and internal teams.
  • Providing backup support and documenting processes clearly.

Problem-Solving

  • Troubleshooting chargeback issues and membership discrepancies.

Time Management

  • Prioritizing daily workload based on error reports and ad hoc requests.

Qualifications

Education

  • Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field (preferred but not always mandatory).

Experience

  • 1–3 years in a membership operations, contract administration, or chargeback analyst role.
  • Experience in pharmaceutical, healthcare, or distribution industries is a plus.

Certifications (Optional But Beneficial)

  • Lean Six Sigma (for process improvement)
  • Data analysis or Excel certifications
  • CRM or ERP system training (e.g., SAP, Salesforce)

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