Exec. Tech. Serv. - Polymer - Indore(81518342)

Reliance Industries Limited


Date: 3 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
JOB DESCRIPTION Job Role: Team Member

  • Technical Services SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Job Role Variant: Team Member
  • Technical Services Manager Job Position: Team Lead
  • Technical Services Value Stream: Product & Technology Job Family: Technical Services Sub-Job Family: Technical Services SECTION II: PURPOSE OF THE ROLE To drive on ground technical services customer support on product related queries / concerns and conduct necessary activities such as sample analysis, trials and benchmarking for grade optimization and development, and additive optimization/evaluation within defined timeline, quality, customer service standards and guidelines aligned to RIL's overall goals and objectives SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Responsibilities Technical Services Support & Customer Complaints Resolution
  • Coordinate with regional teams and customers to gain a comprehensive understanding of customer issues in order provide timely resolutions and enhance customer satisfaction
  • Collaborate with the product team to address concerns related to specific product grades to ensure the continuous improvement and enhancement of product quality
  • Partner with regional teams and respective product teams to coordinate customer trials and gather feedback
  • Effectively communicate with customers to provide information about the existing portfolio of products and advise appropriate usage of grades/product while highting the benefits and advantages
  • Drive the replacement of indegenous and imported grades/products with existing grades/products for better value creation
  • Promote the use of plastics in agricultural sectors and engage in plasticultural development activities, including organizing meetings, educating farmers, and communicating with government bodies
  • Provide support to agricultural product manufacturers and government bodies in the development and establishment of products aimed at increasing crop productivity or addressing traditional and current challenges Product Improvement
  • Support in new grade development / grade improvement activities by in house material evaluation / testing & trials
  • Carry out trials of new grades, modified lots to get customer approval & provide feedback to Product Application & Research Centre Team (PARC) -Collaborate with regional teams to collect competitor grades/product for in-house evaluation and testing
  • Participate in benchmarking studies and comparative trials to assess the performance of our own grades/products compared to those of other producers, and recommend improvement measures
  • Monitor and track end-use market trends, providing valuable feedback for grade/product development initiatives
  • Provide in-house support for the evaluation and testing of additives, as well as optimization studies to enhance product performance
  • Provide feedback to product groups and plants on areas of improvement, additive performance optimization, cost reduction options for grade/product development
  • Support preparation of application notes/promotion literature to promote the products effectively and drive business growth
  • Facilitate training programs for technical team for end-use specific development as per set objectives and goals
  • Participate in review/finalization of BIS/ISO standards to promote the company's products & to coordinate/guide regularoty officers in ISO/REACH compliance
  • Participate in Bureau of Indian Standards (BIS) activities in order to stay updated with the latest industry practices, network with peers, and contribute to overall growth Policies, Processes and Procedures
  • Conduct day to day activities & follow all relevant policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
  • Keep self abreast with leading practices & market trends and contribute to the identification of continuous improvement of systems, processes and procedures to aid in successful execution of technical services activities SECTION IV: SUCCESS METRICS (TOP 3-5 KPIs)
  • No. of customer visits
  • No. of grade/product developed / improvised / established
  • No. of customer complaint resolved
  • No. of benchmarking & projects done
  • Customer satisfaction index
  • Complaint resolution timelines SECTION V: OPERATING NETWORK Internal: Business team, Sales/Marketing team, Business Development team, R&D/RTG team, Manufacturing/Quality team, other business teams etc. External: Customers, Technology licensor, Additive suppliers, Machine Manufacturers, Regulatory Officers, Technical Institutes, etc. SECTION VI: KNOWLEDGE AND COMPETENCIES Education Qualifications
  • B.E./B.Tech (Polymer/Chemical/Textile/Mechanical); MBA desirable Experience (Must Have and Good to Have)
  • 0-4 years of relevant work experience SECTION VII: CAREER MOVEMENTS Possible Next Role Movement: Team Lead
  • Technical Services

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Commis - South Indian

Sheraton Hotels & Resorts, Indore, Madhya Pradesh
5 days ago
Job Number 24176658Job Category Food and Beverage & CulinaryLocation Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPrepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish....

MERN Stack Developer - Node.js/React.js

TekIT Software Solutions Pvt. Ltd. (India & USA), Indore, Madhya Pradesh
1 week ago
Experience : 5+ Years.Notice Period : Immediate Joiner.Requirements 5+ years of software engineering experience. Proficiency in building full-stack applications using NodeJS & ReactJS. Experience with continuous integration and deployment. Experience with AWS Cloud Infrastructure. Proficiency in GIT and Lint tools (ESLINT, SonarLint). Understanding of security principles. Experience with the following technologies : ReactJs, ES6, TypeScript, CSS 3, MySQL, PostgreSQL, NodeJs,...

Executive - Engineering Services

Apollo BGS Hospitals, Indore, Madhya Pradesh
2 weeks ago
QualificationJob Purpose Graduate; 1st division in 10th, 12th and GNM Nursing/BSc Nursing/M.Sc NursingRelevant Experience3 months – 5 years of experience in field of Nursing assessing patient’s health problems, providing care to sick, disabled, recovering or injured patients, maintaining important medical records, implementing a nursing care plan and advising patients about maintaining health.ResponsibilitiesRecording medical history and symptomsAdministering medication and treatmentCollaborating with...