Escalations Specialist - Customer Service
Ather Energy
Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
You’ll be our-Escalations Specialist
You’ll be based at-IBC Knowledge Park, Bengaluru
You’ll be aligned with-Customer Success Manager
You’ll be joining our-Escalations Team
Roles and Responsibilities
Minimum 2 years of experience in Customer Support & Escalations Handling
A graduate in any field with strong acumen for customer service.
You’ll be based at-IBC Knowledge Park, Bengaluru
You’ll be aligned with-Customer Success Manager
You’ll be joining our-Escalations Team
Roles and Responsibilities
- De-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process.
- Cross-Functional Collaboration – Work closely with internal teams to ensure quick and effective issue resolution.
- Resolution Ownership – Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved.
- Excellent Communication Skills – Ability to communicate clearly and effectively with customers, internal teams, and stakeholders.
- Strong written and verbal communication is essential.
- Past Experience – Prior experience in handling customer escalations is mandatory.
- Good Product Knowledge – Strong understanding of our products and services to provide accurate and effective solutions to customers.
- A good knowledge about Salesforce ( optional)
Minimum 2 years of experience in Customer Support & Escalations Handling
A graduate in any field with strong acumen for customer service.
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