Enterprise Key Account Manager
GoComet
Date: 2 days ago
City: Thāne, Maharashtra
Contract type: Full time
As a Key Account Manager, you'll take charge of strategic enterprise accounts in the U.S. market, ensuring high-value client relationships, revenue growth, and exceptional service delivery. This is a customer-facing, quota-carrying role with immense growth potential.
Your Responsibilities
Client Relationship Management
Act as the primary point of contact for strategic U.S. enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.
Strategic Planning & Account Growth
Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximize client value.
Customer Success Focus
Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.
Revenue Ownership
Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.
Internal Collaboration
Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.
Reporting & Analytics
Track account health, generate actionable insights, and report key metrics to stakeholders. Use data to drive strategic account decisions.
Contract Management
Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.
Market & Competitive Insight
Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.
Who You Are
5–8 years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech)
Proven track record of hitting/exceeding revenue and customer satisfaction goals
Excellent communication, negotiation, and interpersonal skills
Self-starter with the ability to work independently in a remote-first team
Strong analytical skills and a data-driven mindset
U.S. work authorization required
What We Offer
Collaborative, innovative, and growth-focused team culture
Comprehensive health insurance for employees & family
Flexible working hours & remote work options
Opportunity to work on cutting-edge technologies
Professional development and upskilling support
Regular team-building events, fun activities, and a vibrant workplace
Join a global team making real-world impact in logistics
Your Responsibilities
Client Relationship Management
Act as the primary point of contact for strategic U.S. enterprise clients. Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.
Strategic Planning & Account Growth
Develop and execute tailored account strategies to achieve revenue goals. Identify upsell and cross-sell opportunities to maximize client value.
Customer Success Focus
Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.
Revenue Ownership
Meet or exceed quarterly/annual revenue targets through proactive account management and opportunity identification.
Internal Collaboration
Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.
Reporting & Analytics
Track account health, generate actionable insights, and report key metrics to stakeholders. Use data to drive strategic account decisions.
Contract Management
Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.
Market & Competitive Insight
Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.
Who You Are
5–8 years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain/logistics tech)
Proven track record of hitting/exceeding revenue and customer satisfaction goals
Excellent communication, negotiation, and interpersonal skills
Self-starter with the ability to work independently in a remote-first team
Strong analytical skills and a data-driven mindset
U.S. work authorization required
What We Offer
Collaborative, innovative, and growth-focused team culture
Comprehensive health insurance for employees & family
Flexible working hours & remote work options
Opportunity to work on cutting-edge technologies
Professional development and upskilling support
Regular team-building events, fun activities, and a vibrant workplace
Join a global team making real-world impact in logistics
How to apply
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