Engineer - Technical Support Center

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Technical Support Engineer

1  Customer Front Line for Trouble Reporting      

2  Trouble Ticket Assignment to different technical teams      

3  Escalation Management          

4  MPLS Basic Troubleshooting and Fault isolation

B> Major Responsibilities.

1>To be the First Point of contact for Tata Communications customers from technical Perspective & identification of the technical problem

2> Maintaining Optimum productivity as per set Standards.

3>Maintaining optimum Quality as per set Standards.

4>Handling all TSC Emails and ensuring that the targets are adhered.

5>Handling escalation and customer queries

1>Graduation in Electronics and Telecom/Computer Engg

2>Ability to use e-mail, internet, Word and other software’s

3 >Exposure to ISP Operations preferred

5>Any other certification is preferred

6>MPLS/IP Routing and protocol

E> Experience – Necessary requirement

1-3 years of experience in below areas

1> Experience in customer Front Line for Trouble Reporting

2> Experience in MPLS Basic Troubleshooting and Fault isolation

3>Experience in Handling Escalations and working in Shifts.