Engineer, Storage Engineering

ICE


Date: 21 hours ago
City: Pune, Maharashtra
Contract type: Full time
Job Description

Job Purpose

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

  • Provide L1 support for all disk storage related issues across the enterprise
  • Respond to and assist in production operations in a 24/7 environment
  • Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
  • Participate in an on-call rotation for after-hours support based on escalations
  • Provide technical analysis, resolve problems, and propose solutions
  • Participate as a resource for project driven initiatives
  • Identification and automation of manual tasks using scripting and application development

Knowledge And Experience

  • Mid-level experience with a variety of disk storage subsystems and SAN switches including Hitachi, Nimble, NetApp, Qumulo and Brocade.
  • Deep understanding of SCSI, NFS and CIFS protocols
  • Disk Storage configuration management experience
  • Hands on experience with storage-based replication technologies
  • Automation tools
  • Good English speaking and written skills
  • Top-tier critical thinking and problem-solving skills
  • Ability to work in a service-oriented team environment
  • Project Management, organization, and time management
  • Customer focused and dedicated to the best possible user experience
  • Able to communicate effectively with both technical and business resources

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