Engineer (Network)
Black Box
Date: 3 hours ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Job Description
Primary Roles & Responsibilities
Hiring Voice Engineer
Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office
Qualified Candidates Will Have Hands On Experience With
Education: Diploma /Graduate .
Experience 4+ years of relevant SI Solutions experience from IT&T Industry background
Supervisory Responsibility
This position has no direct reports.
Primary Roles & Responsibilities
Hiring Voice Engineer
Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office
Qualified Candidates Will Have Hands On Experience With
- Avaya Communication Manager
- Avaya System & Session Manager
- Avaya Application Enablement Services
- Avaya Call Management System
- Avaya Media Gateways
- Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)
- Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)
- Avaya, Nice or Verint Call Recorders
- Providing Tier 1-2 support for enterprise Avaya network
- Managing complex voice projects across all teams
- Troubleshooting and problem identification
- Working w/ equipment vendors and telecom providers to resolve issue
- Monitoring and resolving service requests based on SLAs
- Communications skills across many concurrent deployment teams/management
- Knows data & VoIP principles supporting converged voice/data network environment
- Working knowledge of supporting telephony contact center products
- Support & maintain current telecom systems and services in enterprise network
- Provide advanced telecom support & admin
- Perform software installations, Upgrades, Maintenance & Patching
- Support beyond moves, adds & changes
- Take lead in updating customer on regular basis and avoid escalations.
Education: Diploma /Graduate .
Experience 4+ years of relevant SI Solutions experience from IT&T Industry background
Supervisory Responsibility
This position has no direct reports.
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