Engineer - Global Service Operations
Tata Communications
Date: 12 hours ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved & work proactively to maintain the same.
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Territory Manager-2 Wheeler Loan
IDFC FIRST Bank,
Pune, Maharashtra
2 days ago
Job RequirementsJob Requirements Role/ Job Title: Territory Manager - 2-Wheeler LoansFunction/ Department: SalesJob PurposeThe role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence...
Senior Information Developer
Qualys,
Pune, Maharashtra
6 days ago
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job DescriptionThis role is within the TechPubs team of the Support organization and would create modern online content that helps users of Qualys Cloud Platform and its integrated apps. The ideal candidate is passionate about creating content that helps train users...
FP&A Analytics & Digitization Solutions Senior Analyst
bp,
Pune, Maharashtra
6 days ago
Entity: FinanceJob Family Group: Finance GroupJob Description: About BpOur purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by best-in-class insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company...
