Engineer - Field Service (Chennai)

Position Summary

The role will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support, and also responsible for the aftermarket sales revenue for the territory.

Work You’ll Do

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each  machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal
  
  

Team

This role shall be part of the service Chennai - Region and will be based at Chennai.

Basic Qualifications

Completed full-time Diploma in Mechanical / Electronics / Plastics / Mechatronics

Experience required 3 to 5 years of machine maintenance or machine testing.

Who We Are

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.