Engineer - Customer Service Operations
Tata Communications
Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Responsibilities
Aruba Central
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Responsibilities
Aruba Central
- Support onboarding of Access Points and switches in Aruba Central.
- Perform basic configuration tasks such as group creation, SSID updates, firmware compliance checks, and template-based configuration assistance.
- Assist in adding APs, verifying AP registration, checking licensing, and performing configuration tasks.
- Support basic WLAN profile changes and AP/controller connectivity troubleshooting.
- Assist in configuration backup and preparing logs for escalation.
- Handle provisioning, onboarding, and basic configuration of APs and IAPs.
- Support creation and modification of SSIDs, VLAN assignments, and security profiles.
- Assist in deployment and troubleshooting of IAP clusters (cluster leader, preferred master, firmware alignment, etc.).
- Validate AP power levels, channel assignments, and RF settings.
- Basic understanding of 802.1X, PSK authentication, captive portal, and user access roles.
- Support RADIUS/AAA configuration coordination with security teams.
- Basic RF knowledge including channels, interference, coverage concepts, RSSI, and SNR.
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