Engine Field Service Technician - Level III

Description

HYBRID ROLE

As a technical expert and primary point of contact for customers, the Engine Field Service Technician – Level III is responsible for diagnosing and executing complex repairs and maintenance on Cummins engine products at customer sites. The role demands strong problem-solving, technical, and communication skills, as well as the ability to work independently under minimal supervision. The technician also supports junior team members through coaching and technical guidance, while upholding safety, documentation, and quality standards.

Key Responsibilities

• Serve as the primary contact for customers, ensuring responsive and professional field service support.
• Conduct complex diagnostics and execute repairs using specialized tools, procedures, and Cummins standards.
• Perform scheduled preventative maintenance on engines and related components in the field.
• Escalate unresolved technical issues to product specialists or supervisors when necessary.
• Provide guidance, coaching, and knowledge sharing with junior technicians or apprentices.
• Accurately complete documentation such as service worksheets, timesheets, warranty claims, and quality forms using business systems.
• Identify and report additional service or sales opportunities to customers.
• Maintain tools and service vehicle in proper working order and cleanliness.
• Ensure full compliance with all Cummins and legal Health, Safety & Environmental (HSE) standards, report incidents or risks promptly.
• Participate in required technical training aligned with job and business needs.
  
  

Responsibilities

Competencies:

• Communicates Effectively: Clearly conveys technical information to different audiences.
• Customer Focus: Builds and sustains strong customer relationships.
• Develops Talent: Supports the development of junior technicians and team members.
• Manages Complexity: Solves intricate technical issues using data and experience.
• Manages Conflict: Resolves disagreements professionally and productively.
• Self-Development: Takes ownership of continuous learning and skill improvement.
• Health and Safety Fundamentals: Actively promotes and upholds HSE standards.
• Diagnostics Application: Uses tools and methods to isolate faults and validate repairs.
• Electronic Service Tool Application: Utilizes hardware/software tools for diagnostics and repairs.
• Engine Systems Interaction: Understands electrical and mechanical subsystems and their interdependencies.
• Product Repair and Maintenance: Performs disassembly, inspection, and reassembly of engines using standard tools and practices.
• Service Documentation: Maintains detailed and accurate service records.
• Technical Escalation: Identifies issues requiring advanced expertise and ensures seamless knowledge transfer.
• Values Differences: Respects and leverages diverse backgrounds and perspectives.
  
  

Education, Licenses, Certifications

• Vocational diploma or certification from a relevant technical institution.
• Apprentice Trained Engine Technician certification preferred.
• Valid local driving license required.
• Licensing for export control or sanctions compliance may be required, depending on location.
  
  

Qualifications

Skills & Experience Required:

• Significant hands-on experience in field servicing of engine products.
• In-depth knowledge of Cummins engines or similar power systems.
• Proven ability to manage technical service tasks independently at customer sites.
• Prior experience in customer-facing roles preferred.
• Experience mentoring or training junior technicians is desirable.
• Strong troubleshooting and fault-isolation capabilities using diagnostic tools.
  
  

Additional Internal Qualifications (for Internal Candidates)

• Location: Role based at Sibsagar, Assam.
• Educational Requirement: Diploma in Electrical/Electronic Engineering.
• Minimum Experience: At least 3 years of field service experience.
• Must be flexible and available for extensive field work, including travel and irregular hours.
• Mandatory adherence to Cummins safety, quality, and compliance standards.