EMS and Observability Consultant

Job Description: ITOps (Monitoring and Observability) Consultant - Lateral Hire (Minimum Relevant Experience 7 Years)

Overview

We are seeking a skilled IT Operations Consultant specializing in Monitoring and Observability to design, implement, and optimize monitoring solutions for our customers. The ideal candidate will have a minimum of 7 years of relevant experience, with a strong background in monitoring, observability and IT service management.

The ideal candidate will be responsible for ensuring system reliability, performance, and availability by creating robust observability architectures and leveraging modern monitoring tools.

Primary Responsibilities

• Design end-to-end monitoring and observability solutions to provide comprehensive visibility into infrastructure, applications, and networks.
• Implement monitoring tools and frameworks (e.g., Prometheus, Grafana, OpsRamp, Dynatrace, New Relic) to track key performance indicators and system health metrics.
• Integration of monitoring and observability solutions with IT Service Management Tools.
• Develop and deploy dashboards, alerts, and reports to proactively identify and address system performance issues.
• Architect scalable observability solutions to support hybrid and multi-cloud environments.
• Collaborate with infrastructure, development, and DevOps teams to ensure seamless integration of monitoring systems into CI/CD pipelines.
• Continuously optimize monitoring configurations and thresholds to minimize noise and improve incident detection accuracy.
• Automate alerting, remediation, and reporting processes to enhance operational efficiency.
• Utilize AIOps and machine learning capabilities for intelligent incident management and predictive analytics.
• Work closely with business stakeholders to define monitoring requirements and success metrics.
• Document monitoring architectures, configurations, and operational procedures.
  
  

Required Skills

• Strong understanding of infrastructure and platform development principles and experience with programming languages such as Python, Ansible, for developing custom scripts.
• Strong knowledge of monitoring frameworks, logging systems (ELK stack, Fluentd), and tracing tools (Jaeger, Zipkin) along with the OpenSource solutions like Prometheus, Grafana.
• Extensive experience with monitoring and observability solutions such as OpsRamp, Dynatrace, New Relic, must have worked with ITSM integration (e.g. integration with ServiceNow, BMC remedy, etc.)
• Working experience with RESTful APIs and understanding of API integration with the monitoring tools.
• Familiarity with AIOps and machine learning techniques for anomaly detection and incident prediction.
• Knowledge of ITIL processes and Service Management frameworks.
• Familiarity with security monitoring and compliance requirements.
• Excellent analytical and problem-solving skills, ability to debug and troubleshoot complex automation issues