Employee Relations Business Partner

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role- We are looking for a top-notch HRBP to support our Chennai office with employees across a variety of business functions: Analytics, Product Management, Tech/Engineering & CS Ops. In this role, you will act as the main point of contact in the Chennai office, consulting on employee relations matters, performance management and conflict resolution. The incumbent will build relationships with managers, employees and site leaders while liaising with the global HR team. Meet our team As part of the India Site People Team you will focus on providing guidance on the effective resolution of employee relations matters, ensuring compliance with company policies and implementing local programs that will elevate engagement. In this role you will ensure all programs foster a high-performing, engaging, work environment.

Job Description:
Your way to impact

In this job, you will act as a key point of contact in a specific site/location for employee relations matters, including grievances, disciplinary actions, and conflict resolution. You will provide guidance on company policies, collaborate with leadership to improve employee satisfaction, and conduct thorough investigations into employee concerns. This role will utilize HR case data to assist in the identification of trends, recommending process improvements and training opportunities for leaders. Additionally, you will assist in developing and delivering HR training programs, maintain accurate employee records, and stay updated on HR best practices to recommend continuous improvements.

Your day to day

• Serve as a key point of contact for all employee relations matters, including employee grievances, disciplinary actions, and conflict resolution.
• Provide guidance and support to employees regarding company policies and procedures, ensuring compliance and fairness.
• Conduct investigations into escalated, complex complaints or concerns raised by employees, ensuring timely and thorough resolution.
• Collaborate with leadership and the HR team to develop and implement strategies and programs aimed at improving employee satisfaction and engagement.
• Assist in the development and delivery of employee training programs on various HR-related topics, such as diversity and inclusion, harassment prevention, and employee rights.
• Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with applicable laws and regulations.
• Stay current on HR best practices and industry trends, making recommendations for continuous improvement to HR policies and procedures.
  
  
  

What Do You Need To Bring-

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Strong experience managing and resolving employee relations matters.
• Experience coaching & training managers on best practices
• Strong knowledge of local labor laws & Regional HR best practices.
• Experience working in a large complex, matrixed organizations.
• Ability to engage and interact with different stakeholders across all levels in the organization
• Experience in working in a global environment.
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0126010