Elite Banker - Service

IDFC FIRST Bank


Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
Job Requirements

Role/ Job Title: Elite Banker-Service

Function/ Department: Smart Banker

Job Purpose

  • The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT

Roles & Responsibilities

  • Productivity
  • Maintaining Service Quality
  • Average Handling
  • TimeFirst Contact Resolution
  • Maintaining TAT for all customer requests
  • Channel Migration to alternate channels

Secondary Responsibilities

  • Drive all the initiatives in the Customer contact center

Education Qualification

Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)

Post-graduation: MBA/PGDM

Experience: 2+ years of relevant experience.

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