Elite Banker - Service
IDFC FIRST Bank
Date: 2 days ago
City: Thāne, Maharashtra
Contract type: Full time
Job Requirements
Role/ Job Title: Elite Banker-Service
Function/ Department: Smart Banker
Job Purpose
Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
Post-graduation: MBA/PGDM
Experience: 2+ years of relevant experience.
Role/ Job Title: Elite Banker-Service
Function/ Department: Smart Banker
Job Purpose
- The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT
- Productivity
- Maintaining Service Quality
- Average Handling
- TimeFirst Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
- Drive all the initiatives in the Customer contact center
Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)
Post-graduation: MBA/PGDM
Experience: 2+ years of relevant experience.
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