EDM Agent

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The purpose of this role is to manage documents within the Employee Document Management system. This system is within our ServiceNow platform. You will join small team, and you will closely co-operate with colleagues globally.

Core Duties And Responsibilities Include

• Liaising with key stakeholders to ensure that the tool is being used per defined processes & follows data/legal requirements
• Manage workload via cases within ServiceNow filing documents into EDM in a timely manner
• Regular audit of EDM use – confirming compliance, identifying issues & improvements
• Respond to and solve issues with EDM use
• Be an escalation point for EDM queries
• Liaise with the HH application team to resolve issues
• Co-ordination of HH forms/catalogue items (on-line forms) to ensure they align with EDM structure, and that they contain links to related knowledge articles
• Work with supervisor to define goals and identify metrics for success
  
  
  

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Here's what you'll need

• Experience managing documents
• Experience in using MS office package
• Understanding of a wide variety of shared workspace platforms (SharePoint, MS Teams, etc.)
• Fluent English- level C1 is minimum!
• Being technical and IT savvy
• Self-motivated and well-organized person
• Able to do tasks with limited supervision
• Good communicator and effective listener
• High time management skills and ability to set up priorities
  
  
  

We offer

• International working environment and unique company culture
• Possibility to learn about different HR related subjects
• Opportunity to collaborate internationally
• Personal development opportunities
• Salary corresponding to qualification
• Benefits package including medical care, insurance, sport activities and other