Easebuzz - Desktop Support Engineer - Linux/Windows OS

Company Profile

Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs.

We are focusing on building plug n play products including the payment infrastructure to solve complete business problems.

Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.

We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone.

We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC firms and angel investors.

Easebuzzs corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy.

Skills And Experience

Desktop Support Engineer :

• Provide technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical issues related to desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems (Windows/Linux) and software applications.
• Perform regular system updates, patches, and ensure proper maintenance of desktops and workstations.
• Handle user account creation, permissions, and support Active Directory-related tasks.
• Assist in setting up, configuring, and troubleshooting hardware, printers, and other peripherals.
• Support network connectivity issues, including VPNs and Wi-Fi configurations.
• Respond to and resolve service desk tickets in a timely and professional manner.
• Document all incidents and resolutions using the service management tools.
• Provide remote desktop support for users in various locations, as required.
• Assist in the preparation of new desktop systems, software deployments, and hardware setups.
• Collaborate with other IT teams to ensure smooth operation of infrastructure and resolve escalated issues.
• Ensure adherence to security best practices, including data protection and compliance policies.
• End user e-mail configuration and O365 working knowledge.
  
  

Employment Type : Full-Time

(ref:hirist.tech)