E-Commerce Relationship Management - Senior

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We are seeking a dynamic and results-driven E-commerce Relationship manager/staff/senior to join our team.

The successful candidate will be responsible for supporting our clients' online business operations, managing and overseeing the resolution of technical support inquiries, acting as the intermediary between client business stakeholders and technical team, and acting as a performance manager to enhance online sales. Additionally, the role also involves regular website monitoring to identify and report any issues.

Key Responsibilities:

• Provide comprehensive support for clients' E-Commerce business operations and initiatives.
• Work in tandem with global cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
• Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
• Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
• Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
• Serve as a performance manager, partnering with Regional Offices to assist subsidiary countries in maximizing online sales and meeting performance goals.
• Conduct regular audits of the website to detect and report any functional problems or bugs, collaborating with the technical team to resolve issues.
• Generate and share regular and irregular reports about issues raised by client.
• Take the lead in rolling out new features through end-to-end support, from clarifying subsidiary requirements to hyper care.
• Participate in sales strategies and discussions with the Regional Office and subsidiary to drive growth and enhance customer experience.
  
  

Qualifications:

• Degree in Business, Marketing preferred.
• Experience in e-commerce, online marketing, and client relationship management or project management is mandatory. Previous experience with E-Commerce platform operations is a bonus.
• Hands-on experience with e-commerce platforms (AEM and Magento).
• Familiarity with service/ticket management tools (Jira).
• Familiarity with Project management tools
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
• Detail-oriented with a proactive approach to problem-solving and process improvement. Willing to work in shifts to support global operations.
  
  

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