Duty Manager
Accor
Date: 3 days ago
City: Guwahati, Assam
Contract type: Full time
Company Description
Main Duties:
Administration
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement And Temporary Mission
Be ready and responsible for any job, which may be assigned by the Management.
- Be a part of global community in hospitality industry.
- Learning and growth opportunities.
- Wide range of employee related benefits.
- Get a opportunity to be a part of Heartist culture.
Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIP’s
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements.
- Responsible for maintaining high level of room sales, by up-selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
- Adhere to the Standard Operating policies & Procedures.
- Check outstanding of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date:
- “C” forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all VIP room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Office Assistants.
- Log security incidents and accidents in accordance with hotel requirement
- Communicates with FOM all information likely to be interest to them
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self confidence, motivation, drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically, inductively, and creatively.
- The propensity to recognize and acknowledge other people’s ideas.
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Helping other department in case of emergency.
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement And Temporary Mission
Be ready and responsible for any job, which may be assigned by the Management.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Finance Assistant
Accor,
Guwahati, Assam
4 days ago
Job DescriptionAbout the role:This will require working with the finance team and wider business to ensure the overall control of accounting systems to the satisfaction of the Finance Director.Key ResponsibilitiesEnsuring that effective and efficient processing systems are operated within financeLiaise with finance teams within parent companies to ensure timely and accurate payment of invoicesSupport the monthly timesheet process ensuring that...
Product Manager
Pearlcon Technologies,
Guwahati, Assam
₹1,000,000
-
₹2,400,000
per year
2 weeks ago
Job Description Breaking down requirements from higher level business requirements to stories developers can execute Strong Experience in Product Manager Expert in Agile Scrum, JIRA Management of IT projects Defining product road map Backlog grooming Feature Prioritization Strong release management experienceRequired SkillsKnowledge, Skills & Experience Strong oral and written communication skillsRequirements ManagementAgile ScrumJIRARelease Management
Store Manager
Reliance Retail,
Guwahati, Assam
4 weeks ago
Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Mentoring ASM/ADM for next level.Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line.Communicates, drives and utilizes key reporting...
