Director Of Client Success

Meet Our Team

The Director role is a senior leadership position within Pega Consulting India (Go-To-Market) , responsible for leading delivery excellence, talent development, and client engagement. This role is ideal for experienced leaders who can drive strategic initiatives, mentor consulting managers, and foster a culture of enablement and innovation.

Picture Yourself At Pega

Pega is changing the way the world builds software.

You will be instrumental in shaping the future of Pega Consulting India by leading delivery teams, enabling talent, and building strong client relationships. Your leadership will help scale consulting capabilities and ensure consistent, high-quality outcomes across engagements .

What You'll Do At Pega

Delivery Leadership

• Lead and mentor a high-performing team of consulting managers and senior consultants.
• Drive delivery excellence across engagements, ensuring alignment with Pega’s methodology and client expectations.
• Partner with global go-to-market teams across APAC, EMEA, and the Americas to ensure consistent delivery excellence.
• Manage client accounts end-to-end, driving growth through strategic planning and relationship management.
  
  

People Management & Development

• Integrate company strategy and industry best practices to drive transformation.
• Lead teams through change, fostering agility and new ways of working.
• Collaborate with People and Delivery Management teams on talent planning and career progression.
• Promote a culture of strategic thinking, and innovation.
• Drive continuous improvement via feedback loops, retrospectives, and operational reviews.
  
  

Client Engagement & Strategic Execution

• Build strong client relationships and serve as a trusted advisor.
• Represent India Consulting to regional/global strategic initiatives.
• Engage with ISVs, resellers, and consulting partners to expand delivery capacity.
• Align delivery with client expectations through collaboration with Sales, Pre-Sales, Product, and Support teams.
  
  

Who You Are

• A self-starter and passionate leader who drives strategic direction and delivers measurable results for the clients
• A strategic and empathetic leader with strong delivery and people management experience.
• Skilled in building high-performing teams and fostering cross-functional collaboration.
• Able to communicate effectively across technical and business audiences.
  
  

What You've Accomplished

• 15+ years of experience in enterprise consulting or delivery. Minimum 5+ years in people leadership roles.
• Experience running Pega / any other low-code / no-code platform projects is preferred.
• Experience in client engagement and enablement strategy.
• Experience in mentoring and succession planning.
• Exposure to global delivery models and consulting operations.
  
  

Preferred Strategic Accomplishments

• AI & Automation Strategy: Experience in embedding AI, ML, or intelligent automation into consulting delivery models or client solutions.
• Diversity & Inclusion Champion: Led initiatives that significantly improved diversity, equity, and inclusion metrics within consulting or delivery organizations.
• Innovation Leadership: Demonstrated success in incubating and launching new service offerings or delivery accelerators that have scaled regionally or globally.
  
  

Pega Offers You

• A rapidly growing yet well-established business, recognized as the CRM, BPM market leader
• Reference-able clients that include the world’s most innovative organizations
• Analyst acclaimed technology leadership in a host of industries and massive emerging markets
• A fast-paced, energizing, collaborative and rewarding environment within innovative industries
  
  

Job ID: 22433