Director, HR

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Director of HR Services

What does a Director of HR Services do? Think of yourself as a strategic leader whose primary responsibility is to provide high-level HR customer service to our teammates .

As you tackle your new tasks for the day, you know that it will lead to one thing: providing the best people experience to our teammates and supporting our frontline.

As the Director of Shared Services , you will:

• Lead your team to support all functions of HR globally;
• Work closely with our leaders to achieve cost-effective outcomes through Process, Data, and HR Technology standardization.
• Delivering on quality is a team effort spanning multiple departments and you will help bridge the gap;
• Be responsible for working closely with site HR, Total Rewards, and HRIS to identify quality initiatives;
• Ensure that these groups work with urgency and efficiency to deliver our employee commitments;
• Become the expert of all relevant processes leveraged across the TaskUs HR organization;
• Dive deep into the processes and procedures of shared services and identify ways to streamline and improve;
• Demonstrate a hands-on, high energy work ethic and championing a team player attitude. Your team is essential to the employee experience!
• Develop clear strategic roadmaps by partnering with Site HR Leaders and other internal departments such as Finance, IT, etc.
• Establish clear service performance metrics to measure the team's effectiveness
• Guarantee all critical issues and questions are responded to promptly
• Enhance HR delivery and monitor overall effectiveness (eg benchmarking, service evaluations, CSAT reviews) by implementing appropriate programs, policies and procedures
• Ensure compliance and company policies are being met across Shared Services
• Drive a customer-centric mindset across HR Shared Services through collaboration across geographies
• Guide teams to meet all productivity, quality and cost targets through an ongoing process of review that drives a culture of continuous improvement
• Build a strong sense of community throughout the HR teams globally by aligning practices, as well as policies and procedures
  
  
  

Do you have what it takes to become a Director of HR Services ?

Requirements:

• At least 8-10 years of HR Service Delivery experience. At least 2 years experience as a Director or equivalent preferably from a BPO company
• Strong leadership and passion for leading and implementing processes across the globe
• Intermediate understanding of service and process architecture throughout HR and aligning departments
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing global team
• Excellent communication skills both written/verbal
• Strong critical thinking and exceptional problem-solving skills
• Passion for our mission of ensuring a people-first mentality and servant leadership
  
  
  

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

"Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs."

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .