Director After Sales & Service Solid Dosage Pharma – APAC
GEA Group
Date: 3 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
Responsibilities / Tasks
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- Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.
- Responsible for Service sales & order intake, review hot prospects, sales/courtesy visits to customers.
- Responsible for review & monitoring of Field service activity
- Responsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.
- Responsible for customer centricity & customer reach within APAC region as well as other business regions.
- Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reports
- Monitor resource planning, team member’s training & development plans subject to business need.
- Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.
- Prepare data for management reporting.
- Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Process upgrades for the existing customers.
- Promote & upgrades for compression machines for existing supplied machines.
- Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.
- Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc.
- Implementation of CRM system.
- Engineering background with Business & customer centric mindset
- Minimum 10 years of similar experience
- Strong operational and cost focus based proven track record of work experience in similar role.
- Customer centric approach
- Handling of team of more than 5-10 people.
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