DGS Operations Manager

dentsu


Date: 2 hours ago
City: Pune, Maharashtra
Contract type: Full time
The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:

  • Platform Management – Working with DevOps to ensure Semarchy is a robust and scalable solution.
  • Release Management for Semarchy platforms and Semarchy applications.
  • Support of BAU Semarchy Applications.
  • Management of BAU Semarchy Resources.
  • User Management.


Job Description:

Responsibilities

  • Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
  • Work with DevOps to ensure best practice for platform management
  • Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
  • Ensure a robust backup strategy for Semarchy applications and databases.
  • Have a reliable release management process for Semarchy applications meeting JSOX requirements.
  • Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
  • For BAU Semarchy applications, manage incoming change requests and incidents.
  • Ensure communication with BAU stakeholders is proactive.
  • Ensure communications wit MDM Domain Leads is proactive.
  • Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
  • User management process for adding, removing, and amending privileges.
  • Ensure user management process is compliant with JSOX requirements.
  • Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
  • Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
  • Contribute to the development of dentsu’s reusable assets, frameworks and best practices.
  • Mentor team members


Qualifications

  • Bachelor’s Degree or equivalent experience is required.
  • 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics.
  • 5+ years’ experience of service management
  • 5+ years’ experience working with various methodologies including Agile.
  • Knowledge of release management processes.
  • Knowledge of master data management and enterprise data management concepts
  • Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
  • Knowledge of cloud services.
  • Knowledge of DevOps technologies and functions
  • Experience with user acceptance testing
  • SQL skills
  • Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
  • Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
  • Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
  • Effective presentation skills
  • Demonstrated critical thinking, problem solving, planning and organizational skills
  • Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
  • Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
  • Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes.
  • Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency.
  • Willingness to travel when necessary - up to 25%


Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

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