DGS Operations Manager

dentsu


Date: 13 hours ago
City: Remote, Remote
Contract type: Full time
Remote
The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:

  • Platform Management – Working with DevOps to ensure Semarchy is a robust and scalable solution.
  • Release Management for Semarchy platforms and Semarchy applications.
  • Support of BAU Semarchy Applications.
  • Management of BAU Semarchy Resources.
  • User Management.


Job Description:

Responsibilities

  • Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
  • Work with DevOps to ensure best practice for platform management
  • Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
  • Ensure a robust backup strategy for Semarchy applications and databases.
  • Have a reliable release management process for Semarchy applications meeting JSOX requirements.
  • Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
  • For BAU Semarchy applications, manage incoming change requests and incidents.
  • Ensure communication with BAU stakeholders is proactive.
  • Ensure communications wit MDM Domain Leads is proactive.
  • Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
  • User management process for adding, removing, and amending privileges.
  • Ensure user management process is compliant with JSOX requirements.
  • Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
  • Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
  • Contribute to the development of dentsu’s reusable assets, frameworks and best practices.
  • Mentor team members


Qualifications

  • Bachelor’s Degree or equivalent experience is required.
  • 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics.
  • 5+ years’ experience of service management
  • 5+ years’ experience working with various methodologies including Agile.
  • Knowledge of release management processes.
  • Knowledge of master data management and enterprise data management concepts
  • Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
  • Knowledge of cloud services.
  • Knowledge of DevOps technologies and functions
  • Experience with user acceptance testing
  • SQL skills
  • Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
  • Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
  • Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
  • Effective presentation skills
  • Demonstrated critical thinking, problem solving, planning and organizational skills
  • Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
  • Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
  • Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes.
  • Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency.
  • Willingness to travel when necessary - up to 25%


Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Sales Commissions Analyst

GitLab, Remote, Remote
12 hours ago
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing...

Supplier Performance and Accountability Leader

Cummins Inc., Remote, Remote
13 hours ago
DescriptionKey Responsibilities : Drive Engagement : Build strong relationships with critical partners, including external suppliers, customers, and internal stakeholders (e.g., Purchasing, Manufacturing, Engineering) to align on complex topics and influence positive outcomes for the quality function. Industry Research : Conduct research to identify best practices, tools, and methods to enhance supplier quality performance and engage with industry experts to achieve...

Linux System Administration

Tetra Information Services Pvt. Ltd, Remote, Remote
1 day ago
Job DescriptionZimbra Experience: Proven expertise with the Zimbra Collaboration Suite, including installation, configuration, and ongoing management.Linux System Administration: Strong background in Linux administration, particularly with distributions like Red Hat, CentOS, or Ubuntu.Email Server Troubleshooting: Ability to configure, manage, and troubleshoot email servers effectively.Network Security: Knowledge of network security practices to safeguard email systems and sensitive data.Backup and Recovery: Proficiency in...